Policies

1. Shipping Policy

  • Processing Time: Orders are processed within 1-3 business days. Custom or large orders may take longer.
  • Domestic Shipping: We offer standard shipping across the country with delivery estimates of 3-7 business days.
  • International Shipping: We ship worldwide! Delivery times may vary depending on your location, typically ranging from 7-21 business days. Please note that international customers are responsible for any customs fees or taxes.
  • Tracking Information: Once your order is shipped, you will receive a tracking number via email.

2. Returns & Exchanges

  • Returns: We want you to love your vintage rug! If you’re not satisfied with your purchase, you may return it within 14 days of delivery for a full refund or store credit. Items must be in their original condition and packaging.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
  • Exchanges: If you wish to exchange your item, please contact us within 7 days of receiving it. We’ll be happy to assist you with finding the perfect replacement.
  • Final Sale Items: Custom orders, sale items, and rugs marked as “final sale” are non-refundable and cannot be exchanged.

3. Damaged or Defective Items

If your rug arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a return or exchange at no cost to you.

4. Payment Methods

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely.

5. Custom Orders

We offer custom rug sourcing services for those looking for specific sizes, colors, or styles. Please contact us with your request, and we will work with you to find the perfect piece.

6. Product Authenticity

All of our rugs are authentic vintage or antique pieces. Due to the nature of vintage items, some rugs may show signs of wear, which adds to their unique charm. Please review the product images and descriptions carefully before purchasing.

7. Care Instructions

To keep your vintage rug in top condition, we recommend:

  • Vacuuming regularly on a low setting.
  • Spot cleaning with mild soap and water.
  • Avoiding direct sunlight to prevent fading.
  • Rotating your rug occasionally to ensure even wear.

For more in-depth cleaning, we suggest consulting a professional rug cleaner.

8. Privacy Policy

We value your privacy and are committed to protecting your personal information. We will never share or sell your data to third parties. For more details, please see our full Privacy Policy.